• Cookies Policy
  • ASAI and Remote Working
  • Links
  • Publications
Ph: (01) 6137040 // Email: standards@asai.ie
linkedin
twitter
  • Welcome
  • Make a complaint
    • Advertisement or Promotion
    • Online Behavioural Avertising
  • About ASAI
  • Advertising & Self Regulation
  • ASAI Code
  • Complaints Bulletins
  • News

Insurance

January 13, 2022
by Seona Parker
Comments are off

Print This Post Print This Post
Bulletin: 22/2
Batch: 276
Reference: 38278
Product: Insurance
Advertiser: CFM Group (Insure My Holiday)
Influencer:
Agency:
Medium: Online - Company Website
Codes:
ASAI Code 7th Edition: 2.4(c), 3.3, 4.1, 4.4, 4.9, 4.10

  • Advertisement
  • Complaint
  • Response
  • Conclusion
  • The advertisement for cruise travel insurance on the advertiser’s website stated the following:

    “Cruise Travel Insurance

    GET A QUOTE

    Heading on a cruise this Summer? Wherever your ship is taking you, we’ve got you covered. Includes all of our standard travel insurance benefits.”

  • The complainant considered the advertisement to be misleading. He setup and paid for travel insurance, contacted the advertisers to get a confirmation cruise cover was included, paid medical excess premium, and requested confirmation of cruise cover. He was advised by the advertisers that they did not do cruise cover.

  • The advertisers said that the website section referred to in the complaint in relation to Cruise travel cover was a valid policy cover. They said, however, that due to the pandemic it was a cover which was going to be amended from August 2021 and their website would be updated to reflect this change. They said that Cruise travel cover was made up of a standard travel insurance policy with additional extras selected where the trip was a cruise style holiday.

    They said that the website content was up to date as at its current date but that due to policy changes and the commencement of sections of the Consumer Information Contracts Act 2019 in September 2021, the website would be undergoing amendments subsequently in any event, and some of the benefits of cruise cover were being removed due to the Covid 19 situation. They also said that the section in question had been removed from their website in its entirety and that the website was being re-constructed due to CICA regulations 2019 due to be implemented on 1st September 2021.

  • Complaint Upheld.

    The Complaints Committee considered the detail of the complaint and the advertisers’ response. They noted the changes made on the advertisers’ website due to policy changes

    The Committee considered that the impression created by the advertising prior to being amended was that Cruise cover was available. As this was not the situation in this case, the Committee considered that the advertisement to be in breach of Section 4.1 of the Code.

    ACTION REQUIRED:
    As the advertisement had been amended, there is no further action required.

Social Share

    Complaints Bulletins

    • Complaints Bulletins
      • 23/1
      • 22/4
      • 22/3
      • 22/2
      • 22/1
      • 21/5
      • 21/4
      • 21/3
      • 21/2
      • 21/1
      • 20/6
      • 20/5
      • 20/4
      • 20/3
      • 20/2
      • 20/1
      • 19/6
      • 19/5
      • 19/4
      • 19/3
      • 19/2
      • 19/1
      • 18/5
      • 18/4
      • 18/3
      • 18/2
      • 18/1
      • 17/5
      • 17/4
      • 17/3
      • 17/2
      • 17/1
      • 16/7
      • 16/6
      • 16/5
      • 16/4
      • 16/3
      • 16/2
      • 16/1
      • 15/6
      • 15/5
      • 15/4
      • 15/3
      • 15/2
      • 15/1
      • 14/8
      • 14/7
      • 14/6
      • 14/5

    Search:


    Filter by:

    Reset

    ©ASAI 2021 // 7 Herbert Street, Dublin 2, D02 K838 // Ph: (01) 6137040
    website by smudge design
    /* ----------------------------------------- */ /* Content Template: Complaint_Content_Type - start */ /* ----------------------------------------- */ /* ----------------------------------------- */ /* Content Template: Complaint_Content_Type - end */ /* ----------------------------------------- */
    This website uses cookies to improve your browsing and interactive experience. If you are happy to proceed with this, please click Accept

    If you wish read more about our cookie policy please Read More
    Privacy & Cookies Policy

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
    Necessary
    Always Enabled
    Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
    Non-necessary
    Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
    SAVE & ACCEPT