• Cookies Policy
  • ASAI and Remote Working
  • Links
  • Publications
Ph: (01) 6137040 // Email: standards@asai.ie
linkedin
twitter
  • Welcome
  • Make a complaint
    • Advertisement or Promotion
    • Online Behavioural Avertising
  • About ASAI
  • Advertising & Self Regulation
  • ASAI Code
  • Complaints Bulletins
  • News

Miscellaneous – Online Retailer

May 04, 2017
by Seona Parker
Comments are off

Print This Post Print This Post
Bulletin: 17/2
Batch: 241
Reference: 27571
Product: Miscellaneous – Online Retailer
Advertiser: MunsterGadgets
Influencer:
Agency:
Medium: Internet (Company Website)
Codes:
ASAI Code 7th Edition: 2.4(c), 3.10, 4.1, 4.4, 4.9, 4.10

  • Advertisement
  • Complaint
  • Response
  • Conclusion
  • The advertisement stated:

    “About Us

    A happy customer is a repeat customer. With that in mind, we strive to make the whole buying process as easy as possible for potential customers.

    MunsterGadgets is an online wholesaler of Android TV equipment. We are based in Co. Limerick, Ireland. We offer a varied range of Android TV equipment.

    Our aim is to provide our customers with the widest range of AndroidTV goods at the lowest possible prices.

    MunsterGadgets specialise in Free TV, offering a range of high quality Android TV equipment at discounted prices direct to our customers. We provide free information & video tutorials on how to save money by installing the equipment yourself. We provide a professional and fast delivery service, offering the Free TV equipment you need without any hassle.

    We offer detailed technical advice on all our products including step-by-step guides, video tutorials and user manuals. We do this for several reasons – the main one being that we want our customers to be 100% confident in their purchase. We aim to supply each customer with a product that suits their needs exactly. We believe knowledge is the key, since we have experience in the industry we feel it should be shared so others can use it to their benefit…”

    Under the tab “Things we do” two of the things listed were:
    • “We reply to ALL emails
    • We provide detailed system schematics to assist our customers...”

  • The complainant said he purchased an M8 Kodi Android Box from the company which regularly required updating. When carrying out the updates to the box, he made an error and despite the claim by the advertisers that they “reply to all emails” they did not reply to the one sent by the complainant when he requested their help.

    The complainant also queried whether the advertisers provided “detailed system schematics” as stated in their advertising. He said their statement that “A happy customer is a repeat customer” was meaningless given his particular circumstances, he considered the claim in question to be unqualified.

  • The advertisers failed to respond to the complaint.

  • Complaint Upheld.

    The Complaints Committee considered the detail of the complaint and expressed their concern at the advertisers’ failure to respond to the complaint. They reminded them that there is an onus on advertisers to ensure that their advertising is in conformity with the Code.

    In the absence of a response from the advertisers, the Committee concluded that the claims made in their advertising had not been substantiated and upheld the complaint under Sections 3.10, 4.4, 4.9 and 4.10 of the Code.

    ACTION REQUIRED:
    The advertising should not be used again in its current format.

Social Share

    Complaints Bulletins

    • Complaints Bulletins
      • 22/4
      • 22/3
      • 22/2
      • 22/1
      • 21/5
      • 21/4
      • 21/3
      • 21/2
      • 21/1
      • 20/6
      • 20/5
      • 20/4
      • 20/3
      • 20/2
      • 20/1
      • 19/6
      • 19/5
      • 19/4
      • 19/3
      • 19/2
      • 19/1
      • 18/5
      • 18/4
      • 18/3
      • 18/2
      • 18/1
      • 17/5
      • 17/4
      • 17/3
      • 17/2
      • 17/1
      • 16/7
      • 16/6
      • 16/5
      • 16/4
      • 16/3
      • 16/2
      • 16/1
      • 15/6
      • 15/5
      • 15/4
      • 15/3
      • 15/2
      • 15/1
      • 14/8
      • 14/7
      • 14/6
      • 14/5

    Search:


    Filter by:

    Reset

    ©ASAI 2021 // 7 Herbert Street, Dublin 2, D02 K838 // Ph: (01) 6137040
    website by smudge design
    /* ----------------------------------------- */ /* Content Template: Complaint_Content_Type - start */ /* ----------------------------------------- */ /* ----------------------------------------- */ /* Content Template: Complaint_Content_Type - end */ /* ----------------------------------------- */
    This website uses cookies to improve your browsing and interactive experience. If you are happy to proceed with this, please click Accept

    If you wish read more about our cookie policy please Read More
    Privacy & Cookies Policy

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
    Necessary
    Always Enabled
    Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
    Non-necessary
    Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
    SAVE & ACCEPT